Since 2019, units in the Department of Education (DepEd) have been in collaboration to achieve favorable ratings on client satisfaction (CSAT) in compliance with one of the eligibility criteria for the grant of Performance-Based Bonus (PBB) specified in MC No. 2020-1 issued by the Inter-Agency Task Force (AO25 IATF) on the Harmonization of the National Government Performance Monitoring, Information and Reporting System. This is in cognizance of the importance of client feedback in the assessment of the quality of our service delivery.
This year, to further improve the Department’s efforts in gathering feedback on our services, the Bureau of Human Resource and Organizational Development – Organization Effectiveness Division (BHROD – OED) shall implement the use of a Standardized DepEd Citizen/Client Satisfaction Survey (CCSS) Form.
In view of this, all DepEd units with services declared in the 2020 Citizen’s Charter are requested to use the following templates and references attached in this email:
- DM-PHROD-2021-0165 – Implementation of the CCSS Form
- CCSS Form – Annex A: bit.ly/DepEdCCSSMaterials
- Quick Guide on Conducting the CCSS – Annex B: bit.ly/DepEdCCSSMaterials
- Sample online CCSS Form – Annex C: bit.ly/DepEdCOFeedback
- List of services included in the DepEd Citizen’s Charter 2020 (1st Edition) : www.deped.gov.ph/about-deped/citizenscharter
For inquiries and/or clarifications, please contact Ms. Rose Albo or Mr. Kean Alicante of BHROD-OED at bhrod.oed@deped.gov.ph, using the subject line: (Name of office)-CCSS.
Thank you.